Return and Refund Policy

Klatchit.com Return Policy

Items shipped from Klatchit.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Klatchit.com. While most sellers offer a returns policy equivalent to Klatchit.com's return policy, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. 

Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an Guarantee claim to seek help with your return.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the Guarantee.

Seller Refund Policy

Refunds in-store and by mail will be issued to the original method of payment.

Funds should be available within 5 business days.

If your order is canceled and does not ship, the hold will expire in accordance to the timeframe set by your financial institution, usually within 5 business days.

Credit card, ATM, debit or check card refunds - your financial institution authorized the payment and placed a hold on your account at the time you placed your order however, your account is not actually billed until the order ships.

Gift Card, eGift Card or PayPal refunds - a refund will be issued to your original method of payment and the funds should be available within 5 business days.